Grievance & Privacy Contact

1. Grievance Redressal Framework

In compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, we have established a dedicated Grievance Redressal mechanism. If you are a Data Principal and have any concerns, complaints, or queries regarding the processing of your personal data on this Platform, please contact our designated Privacy Officer.

2. Designated Privacy Contact Details

Please direct all data protection and privacy-related grievances to:

3. Grievance Review Procedure

We process all complaints in accordance with the following timeline and methodology:

• Acknowledge Receipt: We will acknowledge your grievance email within 48 business hours of receipt.
• Internal Auditing: The Privacy Contact will review the logs, database schemas, or database consent signatures to trace your request.
• Resolution: We aim to resolve grievances (e.g. executing data erasures, consent withdrawals, or correcting inaccurate entries) within 30 days. We will notify you via email when resolution steps are complete.

4. Escalation Rights

If you are not satisfied with our resolution, or if we do not respond within a reasonable period, you have the statutory right under the DPDP Act 2023 to register a complaint directly with the Data Protection Board of India (DPBI).